Q: What is the pricing for swim lessons?
A: Pricing information can be found here.
Q: How do I know which level to register for?
A: Please see the class levels tab. If your child can do the skills listed in a certain level, then they can move to the next level. For example: if your child can do all the skills listed under Level 2, then your child can be in Level 3. If your child is working on those skills, but has not yet mastered them, then they can enroll in that level.
Q: Do you offer trial lessons? May I come see the facilities and observe lessons?
We welcome visitors during any of our class times.
We do offer free trial classes, and a satisfaction guarantee! Please click here to register for a free trial class.
Q: How will I know what date to start the class?
A: Register for any open class the week you would like to start. The swimmer starts the week you sign them up! If you’re not ready to start now, check availability when you’re ready to begin.
Q: When will I be billed?
A: At KSA, you prepay for lessons. Tuition payment must be received for registration fee and tuition at the time of enrollment. Payment reserves your space in the class. Your first month’s tuition will be pro-rated according to how many lessons are left in the calendar month. From then on, monthly tuition is automatically deducted from your debit or credit card on the 1st of each month.
An annual membership fee of $30 is due at the time of registration. This fee is automatically charged to your account on the first day of your membership renewal month, Accounts can be set up to receive either Visa, Mastercard, debit card, or EFT (direct bank account) payments.
Q: Can I choose a specific instructor?
A: We cannot guarantee an instructor. We can guarantee that all of our quality instructors teach swimming skills in a fun, safe environment.
Q: What if we decide to withdraw from swim lessons?
A: We need to be informed (by e-mail with an e-mail confirmation from KSA or by written notice at the swim school) of your decision to withdraw from lessons on or before the 15th of the month preceding your drop. We can pro-rate the next month if you notify us in advance.
Q: How can I report an upcoming absence?
A: You can report an absence by sending the office an email, filling out our absence form online, downloading our smartphone app or leaving a message on the absence hotline. Provided KSA is notified at least 24 hours in advance, your student(s) is eligible for at least one make up class per month.
Q: How do I schedule a make up class?
A: Make up classes are available for absences that are reported at least 24 hours ahead of time. They can be scheduled the week you“d like to attend, by filling out the make up request form online, or via our app. You may also leave a message on our hotline with your preferred day/time of makeup. Eligible absences expire 30 days from the absence date.
Q: What if I forget to withdraw and my card is charged the following month?
A: Unfortunately we do not offer refunds after the month is charged, so please plan to withdraw on time.
Q: What days are you closed?
A: KSA is closed every Sunday and the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If your lessons fall on any of these holidays, you will not be billed for this day.
Q: What is your diaper policy?
A: Any child under three years of age (and any child who is not yet potty trained) must wear a double swim diaper. What does this mean? Wearing a disposable swim diaper with a snug fitting reusable swim diaper over it. Bathing suits do not comply with this requirement. Reusable or washable swim diapers are available for purchase from the KSA office if needed.
Q: Do you offer family swim time?
A: Yes! Please visit our Family Open Swim page for more information
Q: How Do Wait Lists Work?
A: Registering on our “wait lists” let’s us know you would like to be notified when a class opens up. We send out emails that go to every student listed on the watch list. It is a first come first serve basis. The best way to get a class time that works for your schedule is to call the office and ask them to look for upcoming availability or new classes that are starting.
Call TODAY to learn more! 650-349-SWIM (7946)
