Policies

ENROLLMENT & REGISTRATION:
Enrollment is ongoing in year-round weekly lessons. It is the sole responsibility of the person enrolling(Parent/Guardian) to submit a cancelation in writing to end enrollment of lessons. The annual membership fee is due at the time of registration and annually thereafter as long a student is enrolled in swim lessons at KSA ($35 for the first student, $20 for the second student, and $10 for the third student). If you have enrolled multiple students, the membership renewal month is based on the first student’s membership date.

PAYMENTS:
A valid bank account or credit card must be provided at the time of registration in order to secure a spot in a swim class at KSA. The bank account, debit, or credit card on file will be billed automatically on the first of every month if registering for our year-round classes. I hereby authorize King’s Swim Academy to charge my credit card on file for the tuition due for the remaining classes this month. If paying by cash or check, tuition must be received by the 1st of the month. Monthly tuition is based on how many classes occur during the month.
Once a month is paid for, there will be no refunds. If tuition is not paid by the 7th of the month there will be a late fee of $25 applied to the account. If no payment is received by the 15th the student(s) will be withdrawn.

WITHDRAWALS:
I understand that requests to withdraw must be placed in writing by the 15th of the final month of classes. Verbal requests over the phone or in-person will not be honored. If I have not received confirmation of my written request from KSA, I understand my request did not go through and I will re-submit the written withdrawal request. No refunds will be honored after billing has taken place. Requests received after the 15th of the final month are subject to a $25 processing fee. Once the next month has been charged on the 1st, there will not be any refunds. Pro-rates into the next month may be done with a notification by the 15th of the previous month.

ABSENCES & MAKE-UP LESSONS:
KSA must be notified of an absence at least 48-hours in advance before the missed class to qualify for a make-up lesson (see absence form on our website). I have 30 days from the qualifying reported absence to attend the make-up lesson. Make-up lessons are based on availability and are not guaranteed. No refunds, credits, or extensions will be issued for un-used make-ups. Make-ups must be scheduled the week you want to attend, and cannot be rescheduled. Students must be actively enrolled in weekly lessons to attend make-up lessons. Make-up lessons do not apply for Swim Blitz or promotional offers.

PRIVATE LESSON MAKE-UP:
In order to continue to offer private lessons, we have had to adopt the same policy for make-ups as for our group lessons. Private make-ups must be completed in group sessions unless there is a recorded absence in a private lesson the same day/week you would like to schedule.

REMAIN ON SITE:
For liability reasons, parents/guardians must stay onsite for their child’s entire swim class and are responsible for constant supervision for any other minor students or siblings. Minor students and/or siblings are not to be left alone and must be supervised at all times. KSA does not offer drop-offs.

POOL CLOSURES:
In the event of a pool closure that results in a canceled lesson, a make-up class will be put on your account, which can be used as long as the student is actively enrolled in weekly lessons. There will not be any credits or refunds for a pool closure.

HOLIDAY CLOSURES:
All KSA locations are closed for the following Holidays only: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. If your lessons fall on any of these holidays, your billing will be prorated. For any other Holidays not listed above, normal tuition rates will apply.

INSTRUCTORS:
KSA cannot guarantee instructors. A change in instructors is not a reason for a refund or credit. KSA cannot guarantee teacher requests.

PHOTOGRAPHY:
KSA has on-site video monitoring and may take photographs or videos during lessons for training, security, and/or promotional purposes. Unless otherwise specified in writing by the parent or guardian, I authorize KSA to photograph my child and/or child’s class for future use without compensation.

yelp reviews

Love this swim school. All our instructors have been excellent -- great with children and really know how to teach. We started our older son at [a nearby swim school] before switching to KSA two years ago and I truly feel he didn't start to learn any swimming until we switched schools.

Also, the office is really accommodating about scheduling make ups. Really responsive and friendly. If you want to work with friendly staff, and have your children taught by great teachers and to actually learn substantive swim skills (as opposed to just floating around), then this is definitely the right place!

Mary L

San Carlos

Teacher Ed is great with my water phobic son. My son hates putting his face in the water but with teacher Ed's gentle guidance he now floats n swim with face in the water for 5+ seconds. It sounds like it is not long but for my son it is a great improvement.

Lisa S

Daly City

King's Swim Academy rocks! Our daughter was literally terrified of water touching any part of her face. We took her to a few places with over enthusiastic instructors that just made things worse. Finally, looked for a highly rated place on Yelp and went with the "highest rated" swim class.

Partha S

Sunnyvale

This place is THE best. My kids, 4 and 7, have been in the "Summer Blitz" program for a few weeks this summer and this has been our first experience with Kings.

S A

San Mateo

I have been taking adult classes with Duc for close to 2 years now. I started from level 0 and now I am at a point where I enjoy swimming and want to practice forever.

Maddy M.

San Mateo

I'm actually writing this review while watching my kids swim at King's. We've been taking classes here for 18 months with multiple teachers at different levels, so I am speaking from experience when I say that King's is really great for kids AND parents.

Elizabeth G

San Francisco

I'm so happy I found this place. My son is now 7 months old and I started with his swim lessons here at 5 months old. He gets so excited when we walk into the pool. Our teacher Nick is fabulous with him.

JG

Burlingame

Amazing instructors, super flexible with scheduling, very warm and friendly environment.

Liya E

San Mateo